Privacy Policy - Schroders London Boat Show

1. Introduction

At Schroders London Boat Show (“we,” “our,” or “us”), accessible via schroderslondonboatshow.com, we recognize the paramount importance of protecting your privacy and personal data. We are committed to safeguarding the information you entrust to us and to processing it in a transparent, lawful, and secure manner. This Privacy Policy outlines how we collect, use, share, and protect your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope and Data Controller

This Privacy Policy applies to all personal data processed by us in connection with your use of schroderslondonboatshow.com and our services. As the data controller, we determine the purpose and means of processing your personal data. If you have any questions about this policy or our data processing practices, please contact us at [email protected].

3. Categories of Data Processed

We may process the following categories of personal data, depending on your interaction with our website and services:

a. Usage Data
Information about how you use our website, such as IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referring URLs, and device identifiers.

b. Account Data
Information provided when registering for an account or purchasing tickets/products, including your full name, billing and shipping address, email address, and telephone number.

c. Profile Data
Information such as your interests, preferences, purchase history, product views, event participation, and behavior on schroderslondonboatshow.com.

d. Communication Data
Information related to your communications with us, including inquiries, support requests, complaints, and correspondence history.

e. Technical Data
Technical device-specific information such as operating system, device make and model, language settings, system configurations, and browser plug-in types.

f. Transaction Data
Details of transactions you carry out on our website, including payment information, purchased items, invoice records, and delivery or fulfilment data.

g. Preference Data
Data regarding your communication preferences, marketing consents, and product areas of interest.

4. Legal Bases for Processing

We rely on the following legal bases under GDPR and analogous principles under CCPA for processing your data:

– Consent: Where you have explicitly granted permission for data processing (e.g., marketing communications or cookies).
– Contractual Necessity: To perform our obligations under a contract, including order processing and account management.
– Legitimate Interests: Where processing is necessary for our legitimate interests, such as fraud prevention, website improvement, and analytics, provided these interests are not overridden by your fundamental rights and freedoms.
– Legal Obligation: Where processing is necessary to comply with legal or regulatory obligations.

5. Your Rights

As a data subject under applicable privacy laws, you have the following rights:

– Right of Access: You can request a copy of the personal data we hold about you.
– Right to Rectification: You may request that we correct or update inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request the deletion of your data in certain circumstances.
– Right to Restriction: You may request that we restrict the processing of your personal data.
– Right to Data Portability: You may request the transfer of your data to another provider in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing that is carried out based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using our designated email: [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to ensure the security of your personal data, including but not limited to:

– Data encryption in transit and at rest
– Strict access control and role-based access permissions
– Routine system security audits and data backup protocols
– Staff training programs on data protection and confidentiality

7. International Transfers

Your data may be transferred to and processed in countries outside of your jurisdiction, including destinations not recognized as offering an adequate level of data protection. In such cases, we use Standard Contractual Clauses and ensure compliance with applicable regional regulations to safeguard your personal data.

8. Data Retention

We retain your personal data only as long as is necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting obligations. Specific retention periods are as follows:

– Usage and Technical Data: up to 24 months
– Transaction and Account Data: up to 7 years (for tax and regulatory compliance)
– Communication Data: up to 36 months
– Marketing Preferences: until you withdraw your consent

Where data is no longer required, we securely delete or anonymize it.

9. Cookie Policy

Our website uses cookies to improve functionality and user experience. Cookies fall into the following categories:

– Essential Cookies: Required for the operation of our site (e.g., login, shopping cart features).
– Functional Cookies: Enhance your experience by remembering preferences and settings.
– Analytics Cookies: Help us understand how users interact with the website, allowing for performance improvements.
– Performance Cookies: Monitor technical performance and page loading times.

10. Cookie Management and Compliance

You can manage your cookie preferences via our website’s cookie consent banner or directly in your browser settings. We honor Do Not Track (DNT) signals and respond to CCPA and GDPR consent requirements for non-essential cookies. You may withdraw cookie consent at any time without impacting essential site functionality.

11. Children’s Privacy

Our site is not directed to, and we do not knowingly collect personal data from, children under the age of 13. If you believe we have inadvertently collected personal data about a child, please contact us immediately at [email protected], and we will take steps to delete the data without undue delay.

12. Policy Updates

We reserve the right to amend this Privacy Policy from time to time. Whenever we make material changes, we will post the updated policy on schroderslondonboatshow.com and, where required, notify you directly. We encourage you to regularly review this page to stay informed of any updates.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our privacy team at:

Email: [email protected]

Compliance and Further Inquiries

At Schroders London Boat Show, we endeavor to comply fully with GDPR, CCPA, and all applicable data protection laws. Should you have questions about how we collect, use, or manage your data, or if you wish to exercise your data protection rights, please reach out to us using the contact details provided above.