Privacy Policy for Schroders London Boat Show

1. Introduction

At Schroders London Boat Show (“we,” “our,” or “us”), accessible via schroderslondonboatshow.com, we are deeply committed to protecting the privacy and safeguarding the personal data of our visitors, customers, and users. We operate in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, process, store, and safeguard your personal information, and informs you of your rights and choices concerning your data.

2. Scope of This Policy and Role of Data Controller

This Privacy Policy applies to all personal data collected through your interaction with our website, mobile platforms, online content, and communications. For the purposes of applicable data protection law, Schroders London Boat Show is the data controller responsible for determining the purposes and means of processing your personal data.

3. Categories of Data We Process

We may collect and process the following categories of personal data, depending on how you interact with schroderslondonboatshow.com:

a) Usage Data: Information about how you use our website, including your IP address, browser type, time zone setting, referring/exit pages, date and time stamps, clickstream data, and session duration.

b) Account Data: Personal and contact information provided when you register or communicate with us, such as your full name, mailing and billing addresses, email address, and telephone number.

c) Profile Data: Data associated with your preferences, purchases, browsing behavior, and event participation history.

d) Communication Data: Records of communications with us, including emails, online forms, customer service inquiries, and chat transcripts.

e) Technical Data: Device identifiers, operating systems, systems configurations, network information, and diagnostic data resulting from your technology use.

f) Transaction Data: Information related to purchases or services booked with us, including payment method details (processed via secure third-party gateways), order history, invoices, and shipping details.

g) Preference Data: Your preferences regarding marketing communications, event participation, survey responses, and product categories of interest.

4. Legal Bases for Processing

We process personal data only when lawfully permitted under applicable law. This includes:

– Legitimate Interests: To operate and optimize our website, improve customer experience, promote event services, and prevent fraud.
– Contractual Necessity: To fulfill obligations under a contract, such as delivering tickets, providing access to content, or processing payments.
– Consent: For direct marketing communications, non-essential cookies, and performance analytics—where consent is explicitly provided.
– Legal Obligation: When compliance with applicable laws and regulations is required.

5. Your Rights

Under GDPR and CCPA (where applicable), you may exercise the following rights in relation to your personal data:

– Right of Access: Obtain a copy of your personal data we hold about you.
– Right to Rectification: Request that we correct any inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): Request that we delete your personal data under specific legal grounds.
– Right to Restriction: Ask us to restrict processing where accuracy is contested, processing is unlawful, or objections are pending.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format and request its transfer to another data controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: Where applicable, opt out of decisions made solely by automated means.
– Right to Opt-Out (CCPA): California residents may request not to have their personal information sold or shared.

To exercise any of these rights, please contact us at [email protected]. We may require verification of identity before complying with your request.

6. Security Measures

We implement industry-standard security measures to protect your personal data, including:

– Data encryption in transit and at rest.
– Access controls restricted to authorized personnel.
– Firewalls and intrusion detection systems on hosted environments.
– Regular internal audits and employee privacy training.
– Secure data backups and disaster recovery plans.

While we endeavor to protect all user data, no internet transmission or digital storage is ever fully secure, and users should exercise caution when transmitting sensitive information.

7. International Transfers

We may transfer and process your data outside the country in which you reside, including to countries that may not provide the same level of data protection. Where we do so, we implement safeguards in accordance with GDPR, such as standard contractual clauses approved by the European Commission or by ensuring that third parties are Privacy Shield-certified or otherwise compliant.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. Retention periods include:

– Account Data: Retained for the duration you maintain an account and for a reasonable period thereafter to fulfill legal obligations or resolve disputes.
– Transaction Data: Retained for six (6) years or as required by tax or accounting laws.
– Communication Logs: Retained for up to 24 months after the last contact.
– Usage, Technical, and Cookie Data: Retained for up to 26 months unless consent is withdrawn earlier.

After these periods, data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience and performance. Cookies are small data files stored on your browser or device.

We use the following categories:

– Essential Cookies: Necessary for core site functionality, including page navigation and secure login.
– Functional Cookies: Enable site features, such as remembering language preferences or form autofill.
– Analytical Cookies: Gather information about site usage, helping us understand user interaction and improve performance.
– Performance and Targeting Cookies: Track behavior across platforms to personalize marketing and measure advertising effectiveness.

10. Cookie Management and Compliance

On visiting schroderslondonboatshow.com, you are presented with the option to manage cookie preferences via a compliant consent mechanism. You may adjust selections and withdraw consent at any time by revisiting the cookie banner or browser settings.

Under GDPR, non-essential cookies are only active upon user consent. California residents also have the right to request limited use of personal data collected via cookies under the CCPA.

11. Children’s Privacy

Our site and services are not designed for or directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, it will be promptly deleted. If a parent or guardian believes that their child has provided personal information, please contact us at [email protected].

12. Policy Updates

We reserve the right to update or modify this Privacy Policy as necessary to maintain compliance with evolving legal requirements or to reflect improvements in user experience and system functionality. Users are encouraged to review this page periodically. Where appropriate, we will notify you of material changes by email or through our website.

13. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: https://www.schroderslondonboatshow.com

We are committed to ensuring your privacy is protected and to maintaining transparent data practices in accordance with international privacy laws.